Banking & Insurance: The Mega Trends Emerging from COVID-19

The single greatest concern among Australians during the COVID-19 crisis isn’t their physical health – it’s their financial health. When they return to the new normal, they’ll be more risk averse and fiscally conscious than ever before. Mindshare's Joe Lunn presents five opportunities for the finance and insurance sector to help Aussies get their financial health back on track, from AI-enabled CX through to rethinking the role of financial products and services in customers' lives.

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Joe Lunn - 


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